RETURNS:

To cancel your order, please email us or call us within 28 working days after receipt of purchase and quote your order reference number when doing so. The items must be returned unused, and where possible in the original packaging.  Delivery charges to return any unwanted items are non-refundable. If you change your mind about the products you have ordered you will be responsible for the cost of returning those products to us. If you need to return goods please choose Royal Mail Second Class service.

 

FAULTY  PRODUCTS:

If there is a fault with your products, please contact us within 28 days of purchase via email (hello@pipity.com) or call us on 01392 690707, confirming your order number, and if possible a photo of the flaw.  We will provide you with a replacement (if available) or a full refund. We will also refund the cost of returning the faulty items via the Royal Mail Second Class service.   Under the UK Consumer (Distance Selling) Regulations 2000, for any online orders through Pipity.com you are also entitled to cancel your order for a full refund. 

FREE - Economy Second Class Delivery

or Via MyHermes for orders over 2kg

Choose this option if you don’t mind waiting a little longer. We aim to dispatch within 3 working days and we use a 48 hour Royal Mail Service that does not require a signature.  Or MyHermes 'signed for standard delivery' for orders over 2kg.
(Please be aware that delivery may take longer during busier periods).

 

£3.50 - Standard First Class Delivery

OR via a courier service for orders over 2kg

Choose this option for delivery within 3-4 days. We aim to dispatch within 2 working days and use a 24 hour Royal Mail Service that does not require a signature. Or we will use a reliable courier service such as DPD for orders weighing more than 2kg

 

International

For International deliveries please see our FAQ’s or contact us at hello@pipity.com